Shipping policy
At Zazzo, every order is prepared with care, intention, and the same attention to detail that defines our collections. From the moment you place your order to the moment it arrives at your door, we aim to make the experience feel seamless, thoughtful, and beautifully considered.
Order Processing
● Orders are carefully prepared and processed within 1–2 business days after payment confirmation.
● Orders placed on weekends or public holidays will be processed on the next business day.
● During new collection launches or promotional periods, processing may take up to 3 business days as we ensure every piece is perfectly prepared.
Shipping Within Egypt
We are pleased to deliver across almost all Egypt governates.
Standard Delivery
● Cairo & Giza & Alexandria: 1–3 business days
● Delta & Canal &Upper Egypt &Sinai & North coast: 3-5 business days
Shipping Fees
● EGP 90-130 according to location for orders below EGP 2,500
● Complimentary shipping on all orders of EGP 2,500 or more
Shipping fees are automatically calculated at checkout for your convenience.
Order Tracking
Once your order has been dispatched, you will receive an email with your tracking details. This allows you to follow your package’s journey right to your doorstep.
Delivery Delays
While we always strive to meet the estimated delivery timelines, occasional delays may occur due to weather conditions, courier operations, public holidays, or other circumstances beyond our control. We appreciate your understanding in such cases.
Incorrect Shipping Information
We kindly ask you to ensure that your shipping address and contact number are accurate before completing your order.
Zazzo cannot be held responsible for delays or additional shipping costs resulting from incorrect or incomplete information provided at checkout.
Lost or Damaged Orders
In the rare case that your order arrives damaged or is believed to be lost in transit, please reach out to us within 48 hours of the delivery date so we can assist you promptly.
Email: zazzokids@gmail.com
Phone/WhatsApp: +20 1022999222
Kindly include your order number and, where applicable, clear photos of the package to help us resolve the matter as quickly and smoothly as possible.
Failed Deliveries
If an order is returned to us due to an incorrect address, multiple unsuccessful delivery attempts, or refusal to accept the package, additional shipping fees may apply before the order can be resent.
Need Assistance?
If you have any questions about your order or delivery, our team is always here to help.
Email: zazzokids@gmail.com
We aim to respond to all enquiries within 24 business hours.